Categories
Amazon Technology

Autobahns to Andon Cords: Navigating the Fast Lane of Responsibility

They all want sharp knives, but I’m nervous about them running around with scissors.

I was having a conversation with my friend Lutz the other day about the differences between the US and Germany. He said, “I don’t understand Americans and driving. On parts of the autobahn we don’t have speed limits. Americans want the speed of the autobahn but don’t want any of the responsibility.”

“What do you mean?” I asked.

“Driving in Germany is a responsibility. I feel like the only time Americans care about driving rules is when they are taking a driving test. For example, you have “guidance” to pass on the left and you do what you want. On the autobahn, passing on the right means a 450 euro fine. Also, there are non-autobahn roads, where speeding can mean 20 days of your salary.”

It made me think about how we view things in the US. We want to have the best and fastest of everything, but we don’t want the rules that come with them. It’s a weird form of American exceptionalism. We love the freedom, sure, but when it comes to following regulations? Not so much. We want to have the best and shiniest things but don’t take care of them. It’s like giving a kid a fancy new toy and finding it broken the next day. And this, my friends, is why we can’t have nice things.

Sharp Tools in Business: The Japanese Influence

In business, I call this sharp tools. I got the idea from Andy Jassy, Amazon’s CEO. When questioned about the nefarious uses of AWS, Jassy likes to say that AWS is just a tool. It’s like a knife. Knives can be used for good or bad depending on how you use them.

Let’s talk about tools in business. In the 1980s when American businesses were obsessed with Japan. No, not the tech gadgets or cars – I’m talking about leading edge business practices from Toyota. Post World War Two, these folks weren’t just rebuilding; they were redefining efficiency. These practices made it into the US with names like Lean Manufacturing and Six Sigma.

Toyota’s tools? They were like the Ginzu knives of the business world. We’re talking about methodologies that cut through waste like butter. One of the key tools from Toyota was the Andon cord. This was a cord in the middle of the production line. If anyone sees a quality issue on the line, they yank that Andon Cord, and bam – the entire production line grinds to a halt.

This little cord was a game-changer. It wasn’t just about catching mistakes; it was about empowering everyone on that floor to be a guardian of quality. Pulling the cord could cost big bucks in the short term, but it led to greatly increased quality and efficiency.

Naturally, American companies saw the power of these Japanese processes and wanted to bring it to the US. They saw the Andon Cord and wanted to implement it. See something off? Pull a cord, stop the line. It was a clear process that would help them boost quality.

Misusing the Tools: The Dangers of Incomplete Adoption

But it’s not so easy. While companies like Netflix and Amazon have successfully implemented this process, the Andon Cord isn’t a cure all. The Andon Cord isn’t just a fancy break-the-glass-in-case-of-emergency tool. It’s a symbol, a philosophy, a whole new way of thinking about quality and responsibility.

Many people look at the Andon Cord as a shortcut to quality, a quick-fix solution. But it’s more than just a cord; it’s a commitment. It requires an environment where quality is king, where every employee, from the CEO to the floor worker, is aligned in a relentless pursuit of excellence.

Implementing the Andon Cord without changing the culture makes causes more problems than it selves. Imagine this: production lines stopping left and right, because there are large problems in quality beforehand. The Andon Cord is a final quality check before things go out to the market. There’s a huge got to pulling it but that’s the point. When used correctly, everyone is signing up for superior quality. When used incorrectly it’s just a big, giant “I told you so” that “someone else” messed up.

Conclusion

We need to be careful with sharp tools. Adopting tools without a deep understanding of their purpose and without laying the necessary groundwork is like handing over a Formula 1 car to someone who’s only ever driven in a school zone. It’s not just about the tool; it’s about the readiness to use it effectively and responsibly.

So, what have we learned? It boils down to this: with great power comes great responsibility. Whether it’s the freedom of a no-speed-limit road, the prowess of cutting-edge technology, or the precision of an Andon Cord, the underlying message is crystal clear – respect the tool, understand its power, and use it wisely.

This took about 40 minutes to edit. It’s hard to find the right tone that doesn’t sound too overconfident. The ideas tend to be pretty on point which is what’s fun. I had an interesting problem with this one because I told it that companies implemented the Andon Cord and failed so it created that fictional history and I needed to correct that. Also, for this one I spent another 20 minutes editing it. Here’s the chat.

I’m getting to this point where I want to just have an idea and write it out and get it to a point where the bones show well enough. Can people understand what I’m trying to say. Likely, I need to get ChatGPT to flesh out the idea without being too clever.

Categories
Technology

Watching Clubhouse Get Built in Real-Time

There’s something special about being an early adopter. There are obviously painful things like capacity limits and features that don’t work quite right. But the wonderful thing, if it’s done right, is that the community and the founders work together to build something magical.

That’s the feeling on Clubhouse now. I’ve been playing around with the platform for a week. I’ve been in these unfiltered rooms with Joe Rogan, Marc Andresson, and Guy Raz. The rooms are currently capped at 8,000 users because of platform constraints. Back when I started on the platform last week is was 5,000 users. Then 7,000 users. Then, on Friday night when I joined the Joe Rogan Room (which maxed out at 7,000 users on Joe’s first day), and Paul Davison, one of the founders of Clubhouse, said, “Oh, during this call it looks like we’ve raised the limit to 8,000 users.”

Categories
Technology

Disney and the New Digital Theme Parks

The Virtual Travis Scott Concert in Fortnite

These days I’m sitting at home thinking about jetting off to Florida and entering the fantasy land of Disney World. We could walk around meeting the characters in Toy Story, travel to the past, or visit countries from around the world. Of course, these experiences are not the real thing but theme park adaptions of them. While we can’t have the real-world experiences of Disney World, there’s a new, and in some ways better, version of theme parks that I can experience at home.

Categories
Technology

Guest Post: Blake Schlaff on Fortnite Friendships

Guest Post: My 10-year-old son Blake is an avid Fortnite player who often plays with his friends. I thought it would be good for him (with my help) to tell everyone about the world of social gaming. 

Fortnite is not just a game about fighting. Yes, there is a lot of shooting, collecting guns, and exploring the world. The most exciting part isn’t about fighting it’s about spending time with friends online. Even though my parents only let me play Fortnite with people that I know, playing Fortnite with them is different, and in some ways better, than playing with them in the real world. Playing Fortnite is a lot like being in a virtual world together with my friends, like the Oasis in Ready Player One.

Categories
Product Management Technology

On Amazon – A Peculiar Company

Disclaimer: I worked as the Head of Banking for Amazon Web Services. This writing does not represent Amazon in any way. Opinions written here are strictly my own.

Amazon has a very strong culture. At other places I’ve worked, culture is an aspiration at the senior level but took a back seat to more pressing concerns like making as much money as possible. Amazon’s culture is embedded in its 14 Leadership Principles that are a common language and framework that form the basis of everything the company does, from interviews to everyday decisions. You can get a good feeling of the Amazon culture by watching videos of Founder and CEO Jeff Bezos. A few good ones are from the Economic Club of Washingtonan interview by his brother Mark,  the Axel Springer Award, and a 60 Minutes Story about Amazon from 1999.

Categories
Product Management Technology

The Future of Payments

Disclaimer: I work at Amazon but this writing does not represent Amazon in any way. Opinions written here are strictly my own.

When I was working at Citi Cards, I was under the impression that people were spending a lot of time figuring out what credit cards they should have. Were they going to get points or miles? Weren’t they going to be so excited that they could redeem their points with Amazon? Of course, working in a credit card company I was thinking about this all day and I lost sight of the fact that my customers had far better things to do with their time.

Categories
Kids Technology

Growing Up Alexa

A few months ago, I wrote about how Alexa and Google Home are used in our house. In my experience, these devices are a better way for kids to use the internet than a mobile phone. A phone becomes an extension of a person, isolating her from the group. Interacting with Alexa is more of a family activity with Alexa acting like another person in the room.

Some people think it’s odd to treat Alexa humanely. As a machine, she doesn’t have any feelings. But think about the way we refer to Alexa. It feels more natural to refer to Alexa as a “her” than an “it” because that’s the way we interface with her. And if we interface with her as a person, we should be polite and say please and thank you.

Categories
Ideas Technology

Why Do People Think That Wearing a Hoodie to Work is a Status Symbol?

I spotted a technology executive walking down the street. He used to wear expensive tailored suits. Now he’s coming to work in high-end jeans and a polo shirt. Then it hit me. Jeans and a turtleneck or jeans and a polo shirt (or really jeans and anything) is the new innovation wardrobe. On one level, it makes sense because everyone wants to dress like Steve Jobs. But when you dig a little bit deeper, using Silicon Valley clothes as a status symbol doesn’t make any sense at all. 

Categories
Learning Technology

You Can’t Learn Everything Online

I was looking online and saw an ad for Master Class, an online site that has celebrities like Steve Martin teaching you comedy and Annie Leibovitz teaching you photography. It seemed interesting. Then I saw the videos about basketball and tennis, and I lost all hope that this was a good idea. Here’s why.

A few years ago I had this guy working for me, let’s call him Jim. Jim was a wonderful worker and would always present the most important information at our meetings. His one problem was that he wasn’t a dynamic speaker. This wasn’t a big problem.  I’m at a big company and we have public speaking classes. I myself had learned how to be a better speaker at this company. So I called HR.

“I want to get some public speaking training for Jim. Maybe he could take a public speaking class? I took one last year,” I asked.

“We don’t offer that anymore,” she said.

“You don’t offer the class anymore? What do you have instead?” I asked.

“We have decided to move to more online training. The world is moving to much more of a ‘training-on-demand’ culture — like YouTube. We have a number of online classes that teach you how to speak in public from the basic to the advanced level.”

“You realize that public speaking is something you need to practice,” I said. “It’s not something you can learn from a book.”

Crickets.

I learned that there was a Toastmasters group at work that met informally and told Jim to join that instead.

When I told a co-worker this story, he said that it’s like saying “You don’t know how to swim? I have this fantastic PowerPoint deck on swimming. Once you read it just jump into the deep end of the pool. Don’t worry, you’ll be fine.”

Categories
Product Management Technology

Can Web Advertising Make You More Productive?

Note: Right after I posted this, Google Contributor completely changed so this is no longer possible.

The Idea in 150 words:

  • When I’m surfing the web I want to get something done — but ads want me to do something else (like buy something). I can’t get upset at the ads because that’s their job
  • My attention is a valuable and scarce resource that marketers want to purchase. Essentially I am paying for content with my attention
  • Paying for content with micropayments might be a solution but that just takes the ads away — getting people to “pay for nothing” (or the elimination of something) is a hard value proposition
  • I figured out how to use micropayments to replace Google Display ads with my To Do list. Building on an idea Matt Cutts had on his blog, I used Google Contributor and Remember The Milk to substitute advertisements with my To Do list
  • Now I have my To Do list follows me around the Internet. It’s just like a persistent targeted ad that won’t leave me alone. It’s Awesome!
  • Here’s what it looks like:


Now for the extended version

The Problem

When I’m browsing the web, I’m trying to learn something or get something done. Advertisers are looking to get me to buy something. South Park did a great (NSFW) send up of this where the boys are investigating the advertising industry and keep ending up at the ice cream parlor and instead of finishing their task.

We’re in an attention economy right now. Time is our most valuable resource. As Randy Pausch of Last Lecture fame said in his Time Management Lecture, “Americans are great at managing their money, but significantly worse at managing their time.” Which means that most Americans would rather pay for their content with their time (free with ads) than their money.

Why Are Ads So Annoying?

Because it’s their job. An advertisement’s job is to change behavior and convince people to buy something. This can be in increasing awareness, interest or desire in the product. However it’s being done, it takes me away from my task and thinking about the product.

Sometimes my goals are in line with the advertisers. If I’m looking for cool toys for my kids, a suggestion for a similar product from Amazon or an ad from Google could be incredibly powerful. Unfortunately, many advertisements are low quality and look more like the ads in the back of old comic book magazines.

What most web advertisements feel like the ads in the back of comic books

Fixing the Problem

A Page Starts by Looking Like This

The Page Without Alteration

Option 1: Eliminating Ads

In order to avoid these annoying ads, many people have switched to ad blockers — essentially taking the content but avoiding paying for it with their attention. This doesn’t work long term as the ad supported sites will be starved by revenue.

A better model is micropayments. Instead of advertisers paying for each page view, the consumer would pay for it. These models are very hard to put together, requiring both the consumer and the website to buy in.

Ad Blocker

Option 2: Replacing Ads with Something Else

One of the most promising micropayments platforms is Google Contributor. Google Contributor allows consumers to “buy back” their ads from Google. This allows Google to leverage its massive relationships with websites. Matt Cutts has a great description of Google Contributor on his blog, but the key points are:

1. You support the sites you visit
2. You see fewer ads
3. (And this is the cool part) you get to decide what to show in that ad space instead of ads

Google Contributor still feels like a bit of an experiment at this point. The main reason is that there’s nothing that people are really replacing their ads with of value. Right now Contributor defaults to a “Thank You” message that’s blank with other options like pictures of cats. People don’t seem to like the absence of paying for things very much — it feels too much like paying to be bored. Even though there’s a huge amount of value in actually being bored.

Standard Google Contributor

Option 3: Replacing Ads with Something Useful (My Favorite One – This is Where Things Get Really Cool)

As I said before, the purpose of advertising is to get you to change your behavior. But instead of letting the ads change my behavior to buy things, why don’t we use ads to focus me on what I want to do. Wouldn’t it be great to have your “To Do” list follow you around the internet instead of ads. These work for 2 reasons:

  1. Advertisements are great at following you around the web and interrupting you. Instead of interrupting you to buy things, you get your To Do list — reminding you of what you need to get done
  2. To Do lists can be context sensitive (e.g., when you’re at your computer, these are the things that you’d like to do)

Google Contributor With My To Do List!

What I’ve Learned:

While this is just a small prototype, there’s a lot of things I learned from it:

  1. It’s quite useful. I’ve only been using this for a few weeks but it really does get me laser focused on my To Do List — especially when I’m mindlessly surfing the web
  2. There are a few issues with using Google Contributor for this purpose but net-net for $5 a month to get less distracted by extraneous things AND actually let me focus on the things I want to get done — that’s HUGE. All this while contributing to the media that I want to thrive.

How I Set It Up

Note that Google Contributor no longer works this way so this is here for more historical reasons.

Detailed Instructions for Connect Google Contributor to Remember The Milk:

Create a List
  • Log in to m.rememberthemilk.com from your web browser to set the cookie to access your URL. Note: You will not be able to log into Remember The Milk from inside a Contributor window — this seems to be a security feature to avoid capturing data from an ad.

  • Find the URL of your To Do list by going to m.rememberthemilk.com and displaying your To Do list

· Point the Google Contributor custom URL to the Remember The Milk list

· Now your To Do list follows you around the web!


Some Further Improvements

  • Some sites like the New York Times get a very high CPM and have pretty good ads. You can eliminate contributor contributions by clicking on the + sign…

  • Finding the right To Do list is difficult. Remember The Milk is pretty good at this but there might be better ones. m.rememberthemilk.com doesn’t seem to follow a drag and drop prioritization, so you’ll need to move items up and down in your list using the “prioritization” flag. This is particularly important because most ads will only show between 2 and 5 list items.
  • The trickiest thing is finding a To Do list that will display nicely in the ad space. m.rememberthemilk does a nice job by using very little room on the top and no navigation. To get this really right, you’d likely have to call and API for RTM and do a custom display.
  • Ideally, it would be good to customize the way that the To Do list displays based on the display size (e.g., if the space is too small, don’t try to display the To Do List).
  • I only need to see my To Do list once per page. If I have more than one ad on a page, I might want to have an inspirational quote in the other ad space.