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My Book

I wrote a book, Peculiar: Lessons from Amazon’s Leadership Principles! Most companies want to be like Amazon but can’t figure out why their attempts fall short. My book pulls back the curtain on how Amazon actually works — from the Leadership Principles that drive its culture to the business wisdom you can apply anywhere. Peculiar is a practical, human, and humorous guide to one of the world’s most fascinating companies.
Buy it at Amazon.

My Substack

I’ve created a Substack newsletter, AI for Poets, about using AI to be more human. It’s not about mastering the tools or keeping up with the hype. Rather, it’s about what happens when you actually sit down and play with AI, and what it reveals about language, creativity, and how we think. Come explore with me.
Subscribe at aiforpoets.substack.com.

About Me

I’m a devoted husband and father to an awesome family. For work, I’m currently an Executive Director at JP Morgan Chase focusing on internal tools to help our technology organization be more effective. I’m a Product Manager who looks at the goals of the business and uses technology to deliver those business and customer goals. In the past, I’ve driven transformational change at Citi, AIG, and Amazon Web Services. For more information about what I do at work, please visit my LinkedIn profile.

My Blog

I collect stories. There are so many amazing things happening every day. I need to spend some time writing them down before they slip away. Some of these ideas are so powerful that they hit me like a bolt of lightning. It’s my job to capture that lighting and put it in a bottle to share it with you. I want to capture that feeling that Archimedes had when he had an insight sitting in the bathtub screamed “Eureka!” and ran naked down the street. I know that I’ll rarely if ever make it there, but that won’t keep me from trying!

Here’s some of my latest posts:

And here are some of my posts about AI and ChatGPT:

Blog Highlights

Here are some highlights from 2024

One of my favorite topics for the last few years is writing about AI. I explored it from a number of different perspectives:

ChatGPT has helped me quickly turn ideas into complete blog posts and respond in real-time to things I’ve encountered. This year, it made it easier to explore a range of interesting topics like:

With ChatGPT, I learned to capture the small, wonderful moments of my life in writing. It’s like catching a lightning bug in a jar—preserving fleeting beauty to reflect on later. I was able to write about appreciating the sunrise, visiting a classic movie theatre owned by Netflix, and how to turn a nighttime drive into a light show.

Finally, I spent some time writing about self-improvement. Some of my favorite pieces were about the importance of asking for help and practicing self-control. Surprisingly, I even learned a valuable lesson about communication from AI—it’s programmed to respond with honesty, helpfulness, and harmlessness, qualities we humans could aspire to as well.

My Virtual Library

I wanted a place to put all the stuff I think is awesome. Growing up, I always wanted to have a great library in my house. I remembered the excitement when I learned that I could buy the entire collection of The New Yorker in bound volumes and put them in my house. I’d imagined that I would collect great encyclopedias from the past to peruse whenever I pleased. They would live in mahogany bookcases that looked like they’d belonged to JP Morgan. Then I realized that a New York City apartment doesn’t have the space for a physical library. So I did the next best thing. I’ve created a virtual library that includes lots of the things I enjoy, like my favorite books, words, and humor. You can check it out on the menu at the top of the page.

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Life Lessons

I Used to Envy the Wrong People

A couple of months ago I had dinner with Ilan, who runs a company worth about a billion dollars, and I came home from it feeling small. I kept wondering about what I’d done with my life.

Then we had two dinners last month that shouldn’t have had anything to do with each other.

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Judaism Life Lessons

What We Don’t Want to Believe

We drove Cousin Leon home from a bar mitzvah a few years ago. He’s eighty, he’s been at that shul longer than the rabbi, and he spent the ride expounding on the ways of the world from the back seat. He wanted to tell me about August Belmont. Belmont, he said, was a self-hating Jew. Made his fortune, raised his children Episcopalian, changed his name from Schönberg so nobody would know. He said it the way people say things they’ve known for sixty years.

I remembered this story when I was reading Dara Horn’s People Love Dead Jews. Let’s unpack that title. Horn’s argument is that the world enjoys appropriating Jewish suffering once it’s over and they can make it instructive, and has considerably less patience for Jews who are still around and have opinions, or politics, or a yarmulke. Dead Jews teach lessons about tolerance. Living Jews complicate them. In 2017 the Anne Frank House told a young Orthodox employee to cover his kippah with a museum baseball cap, and took four months of board deliberation to decide he could take it off. Horn wonders why it takes four months to let a Jew out of hiding.

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Judaism

An Open Letter on Israel: Why Can’t They Just Get Along?

This post is longer than my usual posts, but it’s important.

Last month my Swedish friend asked me a question I’ve been hearing for some time. “Why can’t the Israelis and the Palestinians just get along? Swedes and Norwegians killed each other for centuries,” he said, “and today they get along fine.” I needed some time to give him a full answer, so I’m putting it here.

What I’d tell him is that Israel has made peace with its neighbors before, over and over. In 2020 the Abraham Accords normalized relations with the United Arab Emirates, Bahrain, and Morocco. Jordan signed a peace treaty in 1994. The big one was Egypt, which went to war with Israel in 1948, 1956, 1967, and 1973. In 1979 the two countries signed a peace treaty, and Israel gave back the entire Sinai Peninsula, which is bigger than Israel and has oil, forcing its own citizens out of their homes to do it. Egypt and Israel haven’t fought since. It’s a cold peace, but it’s peace.

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Judaism Life Lessons

Yom Kippur Meditation: For the Sin of Running Away

Last week was Yom Kippur, the Jewish Day of Atonement. At the center of the day is when we confess our sins and try to make good in front of God.

The sin I kept coming back to this year is taking people for granted. I don’t spend enough time with my friends and family, and I don’t see them or call them enough. Someone crosses my mind, I realize how long it’s been, and I feel a small drop in my stomach. For years my move was to get rid of that feeling as fast as I could, either by promising myself I’d reach out soon or by feeling bad enough that the bad feeling counted as a kind of payment.

In the afternoon we read the Book of Jonah, which is about exactly that kind of running. God tells Jonah to go to Nineveh and warn the city to change its ways, and Jonah runs the other way, onto a ship headed for Tarshish. A storm comes up, the sailors throw him overboard, and a great fish swallows him. He spends three days in its belly, and then the fish spits him out onto dry land and the word of God comes to him a second time. There are three ways to read it that line up with three ways of thinking about sin and forgiveness.

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Judaism

2 Jews, 3 Opinions, 11 People on Mute

A manager friend of mine was on a Zoom call with his team, walking them through the new project plan. When he got to the end he said, “This is just my opinion. What does everyone else think?” Crickets. A grid of faces, a few of them nodding, nobody unmuting. He waited. Then he moved on.

He told me about it afterward, and what struck me was how baffled he was. He asks his team for feedback constantly. He wants them to tell him he’s wrong. He wants an argument. What he gets is silence, or a nod, or “makes sense,” and he cannot understand why. He isn’t asking for politeness. He is asking for a fight, and nobody will give him one.

He’s an Orthodox Jew, and I think he’s running on an ideal he has probably never had to put into words, because it was in the water he grew up in. Jews don’t study alone. They study in pairs. The partner is called a chevruta, and the whole point of a chevruta is that they argue with you. There’s a practice called Daf Yomi where you read a page of Talmud a day, the same page every other person doing it is reading that day, and at 2,711 pages it takes seven and a half years to get to the end. A lot of people do it with a chevruta, which means signing up for seven and a half years of someone telling you you’re wrong.

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Life Lessons

Sometimes There’s No Answer

In high school there was always an answer. It sat in the back of the textbook or in a folder on the teacher’s desk. Knowing it was there shaped how I thought. Every question had an answer. If two people disagreed, one of them just hadn’t found it yet. My job was to be the one who found it first.

This is the way I thought when I entered Yale in the fall of 1995.

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Life Lessons

Ultracrepidarian: Let the Cobbler Not Judge Above the Sandal

I love weird words, especially the ones with strange histories.

This one comes from Ancient Greece. Pliny the Elder, the Roman writer who later died getting too close to Vesuvius, tells a story about Apelles, the most famous painter of his day, who liked to hide behind his paintings while they were on display and listen to what people said about them. A shoemaker walked by and pointed out that a sandal in one of the pictures had the wrong number of straps, and Apelles fixed it. The next day the shoemaker came back and started in on the leg. Apelles told him, from behind the painting, that a cobbler shouldn’t judge above the sandal.

The line became the maxim ne sutor ultra crepidam. Eighteen hundred years later, William Hazlitt wrote an open letter to William Gifford, the editor of the Quarterly Review, and called him an ultra-crepidarian critic. Gifford had been apprenticed to a shoemaker as a boy. This was Hazlitt using his knowledge of Latin to insult Gifford as just a shoemaker’s apprentice.

I know what it feels like to do this. In high school my hand went up before the question was finished. My reasoning was that either I knew the answer or nobody else did, so I may as well take the chance, because I might be right. I never thought about the rest of the class, that they might know it too, or that one of them might have an answer I didn’t.

I had opinions about foreign policy and the national debt, and I’d tell anyone who cared to listen and many who didn’t, even though I knew nothing about them.

I was the smart kid. I was the one with the answers. Even if I knew nothing about the topic.

I got to Yale and found out how much I didn’t know. In high school I’d always been the best in math. In college it was different. My uncle, who’d been a math major at the University at Albany, told me once that he was good at math until all the numbers went away, and I took it as a joke. It wasn’t a joke. In college there are classes like real analysis, complex analysis, and abstract algebra that don’t have numbers in them, and the people who could do them were so much better at math than I was.

Serge Lang taught analysis. He was one of the top professors in the department, a member of the National Academy of Sciences, and he’d written the textbooks these subjects were taught out of, more than forty books in all. His courses were understood to be incomprehensible to everyone but the true math people, and he was, by all accounts, very good at teaching them.

He also kept files. A friend of mine worked on them. I never knew what was in those files. I knew that she’d go, and that they worked hard, and that among the math people it was a prestigious thing to have been asked.

The file I knew about was from 1986. Lang had mounted what the Times called a one-man challenge to keep Samuel Huntington, the Harvard political scientist, out of the National Academy, on the grounds that Huntington dressed political opinions in equations. Lang called it pseudoscience, a language that gave “the illusion of science without any of its substance.” Huntington said the equations were shorthand. It didn’t matter. He was voted down twice, the second time on the floor in front of five hundred members.

All of this looked a little bit funky to me, but he’d written the books and won the prizes, and my friend was in the room, and I assumed a man that smart must be onto something.

A few years after I left, I was reading about Linus Pauling on the internet. My grandparents were always sucking on vitamin C drops, in the winter or whenever anybody had a cold, because of Linus Pauling.

He’d won the Nobel Prize in Chemistry in 1954 and the Nobel Peace Prize in 1962, the only person ever to win two on his own. In 1970 he published a book saying that large doses of vitamin C would prevent colds. Later he said it would treat cancer. The science didn’t back him up. Reading it as an adult, what he was proposing was a crackpot theory. Two Nobel Prizes, and the thing my family knew him for was wrong.

Lang seems to have done something similar. In the last twelve years of his life he’d decided that HIV hadn’t been proven to cause AIDS. He published articles saying so in Yale Scientific in 1994 and 1995, which means he was already writing them while my friend worked on the files. He protested Yale’s hiring of AIDS researchers and wrote letters to the administration about the university’s role in what he saw as a conspiracy. He died in 2005 still believing it.

Pauling and Lang weren’t stupid and they weren’t lying. They kept opining on topics well past where their knowledge ended. A chemist knows where chemistry stops. A man who’s been told for fifty years that he’s the smartest person in every room doesn’t have a stopping place, because being smart was never about any one thing. That was the identity I’d built too. Not a chemist, not a mathematician, just smart, and smart doesn’t come with a sandal.

It’s been a long time since I was the kid who put his hand up every time. Now I’ve learned that I can get more from listening to someone than from talking, because I already know everything I’m going to say. The other person is the only one in the room I might learn something from.

One of the most interesting ways I’ve approached this is in a group when they ask for questions. My first instinct is to raise my hand and ask something I want to know. What I try now is to ask a question I have that I also think most of the room wants answered.

Appendix

Here’s a weird appendix I just had to add. In Das Kapital, Karl Marx says:

“Ne sutor ultra crepidam.” This nec plus ultra of handicraft wisdom became sheer nonsense, from the moment the watchmaker Watt invented the steam engine, the barber Arkwright the throstle, and the working jeweler Fulton the steamship.

Kark Marx, Das Kapital

To explain this a bit, Marx is saying, “In our time, we don’t need to stay in our lane anymore. Look at the people who did great things out of their lane.” Watt trained as an instrument maker (though Marx called him a watchmaker), and was fixing a broken model steam engine for a university when he redesigned it and made it useful. Arkwright was a barber and wigmaker who built the throstle or water frame, the machine that mechanized spinning and made him one of the richest men in England. Fulton apprenticed to a jeweler as a teenager, painting miniature portraits for lockets, before he ever touched a steam engine, and he’s the one who made the commercial steamboat work.

Categories
Life Lessons

Does He Know? In Defense of the Comb-Over

In seventh or eighth grade there was a science teacher, who I’ll call Professor Plum. I never had a class with him, and I never spoke to him, but everyone knew him by his hair. He had maybe three strands left, combed over his head like a Quonset hut. We would talk about him as he walked by, “Does he know how absurd this looks, that he’s standing up there pretending he’s not bald?”

Around the same time I was playing gin rummy with my grandmother on the patio of her apartment in West Palm Beach. She was in her seventies and had been dyeing her hair blonde for as long as I’d been alive. At some point between hands I asked her, “Why do you dye your hair? Why are you pretending to look younger than you are?” She hadn’t asked me. I just said it, with the certainty of a middle schooler who had recently discovered honesty. She considered it and said, “If Robert doesn’t want me to dye my hair, I’m going to stop dyeing my hair.” She loved me so much, but she shouldn’t have taken fashion advice from a seventh-grade boy.

And she did. She kept going to the salon. She just stopped getting the color. Her hair came in a shocking white, and she wore it in a classy hairdo, and I thought it looked good. It looked honest. It also made her look her age, where the blonde had probably bought her a decade. For years I thought I gave her good advice. Why not be honest?

About a decade ago, I was in a conference room full of people, bored, while someone droned on. I found myself looking at a friend of mine. From behind, he had a large bald spot. In front, his thinning hair was propped up with thickener and mousse, so that straight on he had a full head of hair, and from the side you could see how it was assembled, like the fake fronts of buildings on a movie set.

The seventh grader in me asked the old question, “Does he know?” And then I understood that in the morning, when he looks in the mirror, he sees the straight-on version, and that he was doing this for himself as much as for anybody else. It made him feel good. I didn’t say anything. I realized there was nothing to say. What mattered was the man he saw in the mirror. How he looked to the rest of us came second. Reality came third.

It’s not that I got the facts wrong on that patio. It’s just that it was the perspective of a kid who loved his grandma. What I missed is that the world is made up of more than facts. It’s also relationships, and the way we see ourselves and each other. The blonde was doing something for her, the way the mousse was doing something for my friend. But I hope that when she looked at herself in the mirror with her white hair, she was proud of herself, and thought, “My Robert likes me looking like this.”

Categories
Fun Stuff Technology

Neal.fun: The Internet’s Creative Playground

Updated August 2026

“Do you know about Neal.fun?” I asked.

“Yeah,” says Ari, my ninth grader. “We used to play this in the library in middle school and told the teacher it was an educational game.”

For those who haven’t fallen down the rabbit hole yet, Neal.fun is a website full of interactive experiments—part game, part thought exercise, part total weirdness. It’s an odd mix of Ari and me, of young and old. It was created by Neal Agarwal, aVirginia Tech graduate still in his 20s who has built something that looks a lot like the internet I knew in the late ’90s.

Categories
Adventures

Bon Jovi Isn’t Who I Thought He Was

I always thought of Bon Jovi as a hard rock band, filed in roughly the same part of my brain as Def Leppard. Long hair. Loud guitars. Songs about young men overcoming something together and winning.

The key song was always “Livin’ on a Prayer.” It was an anthem of my childhood, and it remains one of those songs that everyone sings in unison whenever it comes on. I have heard it hundreds of times. I love it. I have sung it many, many times.

I would sing the song, although I didn’t know all the words exactly. I just never listened to the words.

Then I saw Bon Jovi at Madison Square Garden.

Jon Bon Jovi knew exactly what everyone had come to hear. But he didn’t save “Livin’ on a Prayer” for the end of the concert or hold it hostage for an encore. He put it right in the middle of the show.

He played a couple of bars and asked, “Are you ready for this?”

And then he played it.

He didn’t drag out the moment or tease the audience the way you might expect. He was too nice for that.

Behind him, the enormous video screen filled with people singing along. These weren’t just random crowd shots from the Garden. Before the tour, Bon Jovi had invited fans to submit videos of themselves singing the song so they could appear as part of the show. He had taken a song that already belonged to the audience and literally put the audience behind him onstage.

Livin’ on a Prayer at MSG

At the end, he had us sing the chorus again and again. It wasn’t because he needed to fill time. He was making sure we had enough time to celebrate it.

That makes sense because “Livin’ on a Prayer” may be the closest thing my generation has to a national anthem. When it starts playing, everyone sings. We don’t decide to sing. We just do. We can’t control ourselves. It’s like how Trevor Noah describes Sweet Caroline.

It was certainly the anthem of my childhood.

I imagined it as the story of a group of young men overcoming something together and winning. I was never entirely clear about who the young men were or what they were overcoming. I just knew they won. That’s what the music told me.

But that’s not what it was about at all. Thanks to Spotify I read the words of the song for the first time. Here’s the start.

Once upon a time, not so long ago

Tommy used to work on the docks, union’s been on strike
He’s down on his luck, it’s tough, so tough
Gina works the diner all day, working for her man
She brings home her pay, for love, mmm, for love

She says, “We’ve gotta hold on to what we’ve got
It doesn’t make a difference if we make it or not
We’ve got each other and that’s a lot for love
We’ll give it a shot”

Livin’ on a Prayer beginning

It’s a love song. They don’t win. They’re holding on.

“Livin’ on a Prayer” is a power ballad. It has the machinery of hard rock—the guitars, the drums, the giant key change and Richie Sambora’s talk box—but all of that power is being used to tell a vulnerable story about two people trying to keep their life and their relationship together.

Once you understand that, you understand Bon Jovi. I had mistaken volume for aggression and anthemic music for triumph. But his great subject was endurance: people who cannot control what happens next but can still choose how to meet it, usually together.

At the Garden, Jon joked that he needed only 97 more shows to catch Billy Joel. But the comparison revealed something important.

After 1993’s River of Dreams, Billy Joel essentially stopped writing pop albums. He has said that he no longer had the same motivation and feared diluting the work he had already done. It meant that the Billy Joel who grew older onstage was singing songs written by a younger Billy Joel.

Bon Jovi chose the riskier path. He kept writing.

The young band made Slippery When Wet. The middle-aged band turned “Have a Nice Day” into an expression of stubborn defiance. The older Jon Bon Jovi wrote about parenthood, political division and the pandemic.

Then his voice began to fail. He underwent vocal-cord surgery in 2022 and made Forever while still uncertain whether he would ever tour again. “Legendary” celebrates the contentment he found with Dorothea, his wife since 1989. “Kiss the Bride” is about giving away their daughter and accepting that it is time to step aside. In 2025, “Red, White and Jersey” celebrated young love and the place that made him.

He returned to the stage in 2026 with a repaired but changed voice. The band helped with some of the highest notes, and the audience carried others. That was not the old Bon Jovi diminished. It was the older Bon Jovi finding a new way to be the band.

The songs did not remain frozen in 1986 because he did not remain frozen in 1986.

And he seems to have become a really, really good guy. He and Dorothea created the JBJ Soul Kitchen, where people who can pay help provide meals for people who cannot. The generosity built into those restaurants was also present at the concert: he treated his biggest song not as a monument to himself but as something that belonged to everyone singing it.

For almost forty years, I thought “Livin’ on a Prayer” was about becoming powerful enough to defeat your circumstances. It is really about loving someone enough to face circumstances you may never defeat.

Bon Jovi isn’t who I thought he was.

He’s better.

Appendix I: The Story Behind “Livin’ on a Prayer”

Jon Bon Jovi, Richie Sambora and Desmond Child wrote “Livin’ on a Prayer” in a borrowed basement apartment in New York. Tommy and Gina were composites of people the writers knew. Gina was partly inspired by Child’s former girlfriend Maria Vidal, who worked as a waitress while they struggled to build their music careers. Tommy drew from Child’s own experience and from working-class members of Sambora’s family who had lost their jobs.

The song almost never made it onto Slippery When Wet. Jon did not think their original, moodier version fit the hard-rock direction of the album. According to Child, he and Sambora got down on their knees—half joking and half serious—and begged Jon to record it.

Jon relented, and the band rebuilt the song in the studio with a new bass line, different drum fills and Sambora’s talk-box riff. The song Jon nearly discarded became Bon Jovi’s second consecutive No. 1 single and remained at the top of the Billboard Hot 100 for four weeks.

Appendix II: “Mr. Brightside”

Another love song that you never knew was a love song is “Mr. Brightside.” Its music is so strong and triumphant that it has practically become a University of Michigan fight song. More than 100,000 people sing it together near the end of the third quarter at the Big House.

But the lyrics are about a man imagining, or perhaps witnessing, the woman he loves with another man. He becomes trapped in a loop of jealousy, picturing every detail and torturing himself with it. It is not a song about overcoming anything. It is a private romantic disaster set to music that sounds like communal victory.

That may be the purest example of how little a song’s emotional force depends on what its words actually say. “Mr. Brightside” can unite an entire football stadium even though the man singing it is falling apart.

Appendix III: If You Want to Learn More—and Have Five Hours

If you want to spend a little over five hours learning more, watch the four-part documentary series Thank You, Goodnight: The Bon Jovi Story on Hulu. It covers the band’s forty-year history, Jon’s vocal injury and his attempt to decide what Bon Jovi should become as he grew older—in other words, much of what I figured out at Madison Square Garden.